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In the Australian government, a '''SmartForm''' is an electronic form with capabilities beyond a traditional paper form, such as electronic completion, dynamic sections, database calls and electronic submission. The Australian government established a specialist unit called the SmartForms Developer Center<ref>[http://smartforms.business.gov.au/developer/ SmartForm Development Center]</ref> to encourage and assist Government Agencies to transform their current paper forms to SmartForms. The aim of this is to improve both their own internal processing as well the service they are providing to their constituents.<ref>[http://smartforms.business.gov.au/developer/index.php?option=com_content&task=view&id=68&Itemid=99 Australian Government: Features and benefits of SmartForms]</ref>

In 2008, the use of SmartForms was named a best practice initiative by the [[Australian Government Information Management Office]] in the Review of the Australian Government's Use of ICT.<ref>[http://www.finance.gov.au/publications/ICT-Review/docs/Review-of-the-Australian-Governments-Use-of-Information-and-Communication-Technology.pdf Review of the Australian Government’s Use of Information and Communication Technology] {{webarchive|url=http://webarchive.loc.gov/all/20090605165109/http://www.finance.gov.au/publications/ICT-Review/docs/Review-of-the-Australian-Governments-Use-of-Information-and-Communication-Technology.pdf |date=5 June 2009 }}</ref>

== Promoted benefits==
* Lower cost of processing submitted forms
* Fewer data entry errors
* Lower postage and mail handling costs
* Enables the use of [[digital signature]]s for [[non-repudiation]]
* SmartForms can be saved offline
* Files can be attached to the form
* Submitted forms can be easily integrated with back office systems using [[XML]] data

== Use in government==

The Federal Australian Department of Industry, Innovation and Science coordinates SmartForms initiatives across Australian government agencies.<ref>[http://smartforms.business.gov.au/developer/ SmartForm Development Center]</ref><ref>[http://connect.avoka.com.au/smartform/ SmartForm Center System Overview]{{dead link|date=May 2018 |bot=InternetArchiveBot |fix-attempted=yes }}</ref><ref>{{Cite web|url=https://www.business.gov.au/for-government/smart-forms/get-started-with-smartforms|title=Get started with SmartForms|last=Science|first=c=AU;o=Australian Government;ou=Department of Industry, Innovation and|date=24 June 2016|publisher=business.gov.au|access-date=5 July 2017}}</ref> Departments currently using SmartForms include NSW Local Government Agencies,<ref>[https://www.govdex.gov.au/confluence/display/RTB/The+RED+TAPE+BLUEPRINTS+Home+Page;jsessionid=20E2C402F879AC6AAC59AC32CC9A051B Red Tape Blue Prints]</ref><ref>[http://www.avoka.com/resources/resources/RTBCaseStudy.pdf Red Tape Blueprints Case Study]</ref> Victorian State Government,<ref>[http://www.easybiz.vic.gov.au/ Easybiz] {{webarchive|url=https://web.archive.org/web/20090516064529/http://www.easybiz.vic.gov.au/ |date=16 May 2009 }}</ref> NT State Government<ref>[http://nt.formcentral.net.au/myformcentral/home.htm NT Gov SmartForms] {{webarchive|url=https://web.archive.org/web/20091019112122/http://nt.formcentral.net.au/myformcentral/home.htm |date=19 October 2009 }}</ref> and the Department of Education, Employment and Workplace Relations.<ref>[http://www.environment.gov.au/settlements/renewable/nationalsolarschools/claim/interim.html Department of Education, Employment and Workplace Relations] {{webarchive|url=https://web.archive.org/web/20090102105007/http://www.environment.gov.au/settlements/renewable/nationalsolarschools/claim/interim.html |date=2 January 2009 }}</ref>

The Australian Department of Finance and Deregulation is promoting a Whole of Government SmartForms solution under a $42M Australian Government Online Service Point<ref>[http://www.finance.gov.au/e-government/service-improvement-and-delivery/agosp.html AGOSP Program] {{webarchive|url=https://web.archive.org/web/20081230231456/http://www.finance.gov.au/e-government/service-improvement-and-delivery/agosp.html |date=30 December 2008 }}</ref> program. This SmartForm solution is based on Avoka Transact.

== Technologies==
There are a number technologies that can deliver SmartForm benefits with varying levels of capability. These include:

'''Avoka Transact '''

Avoka Transact replace paper and PDF submissions with a highly tailored digital process for both agencies and citizens, and includes data capture, signatures, and identity validation.
Avoka Transact allows department staff to create mobile responsive applications which adapt to the size of a phone, tablet or PC without creating separate versions for each, and Australian Citizens can complete government transactions from mobile and desktop at home.{{cn|date=July 2018}}

'''FormHero'''

FormHero is a paperwork automation platform used to turn internal paper-based processes into online smart forms that automatically find and fill in existing paperwork.

'''Intelledox Infiniti'''
{{buzzword|date=July 2018}}
[[Intelledox]] Infiniti is a business process digitalisation platform that combines the power of '''''intelligent document generation, adaptive interviews (SmartForms), and line-of-business integration'''''. Infiniti leverages existing investments in document management and information assets to deliver '''''Adaptive Engagement''''' and '''''On Demand Communication''''' [[solution]]s that help organisations digitally transform manual business processes into intuitive, guided, user experiences based on the customer's personal preferences, device, and location.{{cn|date=July 2018}}

:'''XFA Forms'''
::[[XFA]] refers to Adobe XFA Forms platform which can be used to render [[PDF]], [[Adobe Flex]] or [[HTML]] based forms.

:'''XForms'''
::[[Xforms]] refers to a [[W3c]] XML Forms architecture. Solutions implementing XForms include IBM Lotus Forms, Open Data Kit (ODK) and Group Complete (ODK compatible).

:'''InfoPath Forms'''
::[[InfoPath]] refers to Microsoft Office InfoPath XML form technology. On 31 January 2014, Microsoft said they are discontinuing InfoPath Forms Services.<ref>{{cite news | url=https://thenextweb.com/microsoft/2014/01/31/microsoft-discontinues-electronic-forms-software-infopath-will-support-latest-version-april-2023/ | title=Microsoft discontinues electronic forms software InfoPath, will support latest version until April 2023 | work=The Next Web |first=Emil |last=Protalinski | date=31 January 2013 | accessdate=1 February 2014}}</ref>

:'''FormPublisher Forms'''
::FormPublisher refers to Jway XML form technology. FormPublisher Forms is a Smart Form that dynamically adapts to user responses and the process context.{{cn|date=July 2018}}

== References==
{{reflist}}13. Avoka Transact www.avoka.com
[[Category:Government of Australia]]
[[Category:E-government]]

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